Frequently Asked Questions
- Can you send me brochures?
- I'm looking for a hotel close to the Budapest international airport. What do you recommend?
- Why are room rates set in DEM (German Marks)?
- How can you provide discount room rates?
- Are discounts already included in the room rates published on your web site?
- Are your rates per room or per person ?
- I make a reservation with you . Do I get the same service as guests, who make a direct reservation at the hotel?
- How long in advance should I make a reservation?
- The reservation form (reservation wizard) doesn't work. What shall I do ?
- How can I check room availability?
- Is your reservation form secure?
- I have filled in the reservation form, what happens next?
- What does securing a reservation mean ?
- Do I have to guarantee my reservation with a deposit?
- How do I pay a deposit?
- I don't have a credit card and I can't pay a deposit. How can I make a reservation?
- I have secured my reservation with a credit card. Do I have to pay with this credit card?
- How long does it take, until my reservation is confirmed?
- Can you confirm my reservation by fax?
- My reservation was not confirmed within 48 hours. What shall I do?
- I have to cancel my reservation. Are there any charges?
- I have to cancel my reservation directly before my arrival or I don't show at the hotel. Do I have to pay a penalty?
- I check out earlier at the hotel, than my original departure date. Do I have to pay a penalty ?
- I have left my confirmation of reservation at home. How can I check in at the hotel?
- I have a problem in Hungary, at the hotel, etc. Can you help me?
- What is the advantage of paying at the hotel?
- When do I settle the room charge ?
- What methods of payment are accepted by the hotel ?
We have no printed brochures. You can find all information (more than in hotel brochures) on our web site www.besthotelz.com/hungary . [Back To Top]
Book a hotel in the South-East of Budapest (eastward from the Danube river and southward from the intersection of the three metro lines (Deak ter). From this area, the airport can be accessed within 20-40 minutes by taxi or the airport minibus shuttle. [Back To Top]
Most Hungarian hotels set their rates in DEM to counterbalance the effects of the inflation, which is about 10% per year (in Y2000) in Hungary. However, hotel bills mostly have to be settled in Hungarian Forint, applying the daily exchange rate in effect on the day of your arrival. [Back To Top]
As a travel agency we receive discounts from the hotels. Since our operation costs are significantly lower, than traditional travel agencies', we can pass on a large part of the discounts to our guests. [Back To Top]
Yes, they are. Further discounts may be available for groups, corporate clients and long staying guests. [Back To Top]
Usually, rates are per room, unless otherwise posted on the hotel page. [Back To Top]
Yes, at least the same or even better. If it's not so, we delete the hotel from our selection. We regularly check the satisfaction of our guests and the hotels know that. [Back To Top]
National Holidays: 1-2 months in advance
Major events: 2-6 months in advance
New Year's Eve: 2-3 months in advance
Formula I GP: 8+ months in advance
Budapest: April, May, September 2+ months in advance
Budapest: July, October 1+ month in advance
Lake Balaton (hotels): July, August, September 3+ months in advance
Lake Balaton (holiday rentals): July, August 3+ months in advance [Back To Top]
There may be two reasons: - Our web server is overloaded. First, try to re-visit our web site later. Secondly, be patient, because it may take up to 30-40 seconds in some cases to process your reservation request. After it was processed, you get an automatic notification screen with details of your reservation request. If you don't wait, until this screen appears, then your reservation request will possibly be not processed.
- Your computer's settings may hinder our web site to process the reservation form. Please print out and send us the reservation form by fax.
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Just simply make an inquiry or a reservation at www.besthotelz.com/hungary . If no room is available at the requested hotel, we will send you an offer listing available hotels with similar features. [Back To Top]
Yes, it is using the international SSL protocol, which most other web sites use. However, if you are afraid to send information through the Internet, you can also print out the reservation form and send it by fax to us. [Back To Top]
You will be sent an email confirming the receipt of your reservation request. If you don't get this email within max. half an hour after submitting your reservation request, then the email address you had entered on the reservation form is either invalid or currently doesn't work or refuses to accept emails from our mail server. If your email address works, you will soon get a confirmation of your reservation. If no room is available at the requested hotel, we will send you an offer listing available hotels with similar amenities. [Back To Top]
When the hotel reserves a room for you, they need a guarantee, that you are an existing person and you really mean the reservation. It becomes obvious by you providing credit card information or a deposit. Your credit card basically won't be debited, unless otherwise specified on the hotel page. [Back To Top]
If you secure your reservation with a credit card, no deposit (prepayment) is required except for some holiday rentals. [Back To Top]
If you mark deposit as guarantee on the reservation form, we will let you know in the confirmation of your reservation, whether a deposit has to be paid. If it has, we will send you all details in email. Deposits have to be paid directly to the hotel unless otherwise indicated on the hotel page. [Back To Top]
Submit us your reservation request (fill in the reservation form marking 'Deposit' as guarantee) and we will check, whether it's possible. [Back To Top]
No, not at all. You can decide on the spot, which method of payment (cash, credit card, etc. ) you choose. [Back To Top]
It depends on the day of your arrival. If it's very close, your reservation will be confirmed within 1 hour or so. All reservations will be confirmed within 48 hours. [Back To Top]
We usually don't confirm reservations by fax except in special cases. [Back To Top]
Most probably, you have entered an invalid email address on the reservation form. Please re-visit our site and fill in the reservation form again. [Back To Top]
No, cancellation is free of charge. [Back To Top]
A penalty may apply. You can possibly avoid it by letting us or the hotel immediately know, that you will not show in the hotel. The later you tell, the more possibly the hotel will lay claim to a penalty. Penalties will be settled from your credit card or the deposit, you have paid. [Back To Top]
Usually not, but it depends on the hotel. Tell the hotel personnel as soon as possible, if you will leave earlier, otherwise it may be difficult for the hotel to rent your room and may thus charge you for the remaining nights, too. [Back To Top]
Your reservation details are already registered at the hotel by the time, you receive the confirmation of your reservation from us. Just tell your name at the check-in counter and you will get the room on the conditions in your confirmation. [Back To Top]
Absolutely. We are at your service between 8.30AM and 10PM on working days and between 9.00AM and 8PM on weekends. Just give us a call. [Back To Top]
Some travel agencies charge you the lodging before you arrive at the hotel. If your plans change and you have to leave earlier, the room charge is non-refundable. If you make a reservation with us, you can check out earlier at many hotels without paying for the remaining nights. However, this possibility may be limited by location, service, season, on Special Events and Holidays. [Back To Top]
Usually at check-out, but some properties - mainly holiday rentals - require advance payment at check-in. [Back To Top]
See the respective hotel web pages for details. [Back To Top] | 
